How does my 14-day free trial work?
Simply sign up for the trial and enjoy 1 team with 5 users plus all other features in our Starter plan free for 14 days, no credit card required. At the end of the 14 days, you’ll have the option to subscribe to our Starter plan or Growth plan. Or you may discontinue the service with no questions asked.
You can also upgrade to the Growth plan any time during the free trial period if you’re ready to set up multiple teams with expanded features.
Is it easy to create multiple teams?
Super easy! On completion of sign up, your first team will automatically be created. If you would like to have multiple teams for different departments, projects, or otherwise, simply click the team dropdown to add your new team (Growth plan required).
Can I access previously recorded videos?
Sure can! Previously recorded videos can be accessed by clicking on the dropdown in each teammate’s video card. Access the 3 most recent videos with our Starter plan, and the 30 most recent videos with our Growth plan.
When will I share videos publicly?
Some birds just weren’t meant to be caged! If you have specific training content, technical knowledge, or other communication that should be viewed by others outside of your team, simply click the share link and send it through email, Slack, or anywhere else you work. Recipients will be able to view and comment just like your teammates.
What is a shared video library?
A shared video library allows you to manage videos that you want to store for later use. Training videos, knowledge sharing, and other communications can be copied to your library and accessed by current and future teammates, and shared publicly with others outside of your team.
How does Grapevine integrate with Slack and Zapier?
Our Slack integration feature allows you to receive notifications in your Slack workspace when a new Grapevine video update is posted. Connecting Grapevine to Zapier gives you the ability to send your team's video updates to the tools you already use and love.
Charges each month are based on the number of users (teammates) on your team.
When you sign up, your initial charge will be based on the Plan rate you select x 1 user (you).
As you add or subtract users, charges in your next billing cycle will be adjusted accordingly. For example, if you add 3 users during the month, charges in your next billing cycle will be adjusted to reflect your Plan rate x 4 (you plus 3 users). If you subtract a user the following month, charges in the next billing cycle will be adjusted to reflect your Plan rate x 3 (you plus 2 users).
Charges for additions or subtractions made during a month are prorated for that month.
How do I upgrade from the Starter plan to Growth plan when my needs change?
Not a problem! Easily upgrade your subscription by accessing your Account Settings at any time.